Top Questions from Our Customers

$5,000, one time. There's no charge from us after that. If the upfront number is the blocker, there's a 12-month payment plan: $459 a month by credit card, $5,508 total, then you're done. The extra $508 is the cost of not paying it at once. It's a payment plan, not a subscription.

The running app: your ordering or booking system, guest site and admin together, on your own hosting account, your own database and your own domain, with every order and customer record living in a database in your name, which you can query or export from that account whenever you want. There's no export button in the admin today. It keeps running whether or not we're around.

Changes to the system itself come from us, at an hourly rate quoted up front. What another person can do without us: everything in the admin, your menu, prices, hours, staff, services, plus your domain and your data, because those accounts are in your name. If total independence from us on day one is what you're buying, say so now and we'll tell you honestly whether this is it.

Your domain, about $15 a year, to your registrar. That's it. Hosting and your database sit on free accounts in your name and stay free at your volume. Nothing comes to us.

No. 0%. We don't take a percentage of anything, on any order or booking.

The demo costs you nothing. If you say yes, it's $2,500 to start the live build on your own accounts and the balance at launch. On the payment plan, the 12 payments replace the split.

The system keeps running. The hosting and the database are accounts in your name, not ours. There's no OutrightOS server in the middle that can go down and take your system with it.

Six months of support is included: a 30-minute launch walkthrough, a 30-day check-in, and anything that breaks in what we shipped is fixed at no charge for the first six months. New features and changes you ask for are at an hourly rate, quoted up front.

No. Keep the delivery apps for delivery. This is for your pickup orders, where you pay the same 25-30% and the apps add nothing. You use both.

Two screens for a while: the app tablet for delivery, our tablet for pickup. Your pickup orders leave the app's screen as your regulars move over, and the end-of-day summary covers the direct orders. Nothing about your delivery setup or your POS changes.

Keep the apps for discovery. This is for your regulars who already know you. Put a flyer in every bag: "Order pickup direct next time." Redirect the repeat pickup customers and you both save.

Most owners are surprised. App menu prices are usually marked up and the app adds fees on top, so the same order costs your customer more through the app than direct. Tell them that in the bag and a lot of them switch. A small direct-order incentive helps: even 10% off beats paying 25-30% commission.

Yes. Card payments run through your own processor, the one you already use or one we help you open, and we wire it at handoff. The money lands in your account and never passes through us. Cash and debit still work at your counter.

No. They order from your website on their phone. No download, no account. An account is optional if they want order history.

Less. Their order page counts down in front of them, says "Ready around 6:42 PM", and flips to "Your order is ready for pickup!" when you mark it ready. No refresh, no app.

You don't need to. Any tablet or old phone with a browser runs the kitchen board: a $150 tablet is plenty, and hardware isn't in the $5,000. Nothing to install. Orders come in, you hear a chime, you slide to Accept, and every time you move an order forward there's a 5-second Undo. We set it up and walk you through it in 30 minutes.

A new order plays a two-tone chime and repeats it every 4 seconds until someone accepts the order or taps View on the new-order banner. There's also a Device Status panel in Settings that tells you if the tablet has gone quiet. The order timer turns amber and then red on your own thresholds, 5 and 12 minutes by default, and you can change both in Settings.

Yes. 86 an item and it comes off the customer's menu on their next load, and they can't order it even if it was in their cart a second ago: the price, the availability and your open hours are all re-checked on your own server the moment they hit Place Order, not in their browser. Restock all clears the whole board in one tap.

Pause ordering for 20 or 40 minutes and it resumes by itself. Or pause until the next opening, or close for the rest of the day. Two taps from the home screen.

A day can hold more than one open window, 11 to 2 and 5 to 10 for example, and a Friday that runs to 1am still counts as open at 12:30. Pickup times only ever come from hours you're actually open.

Yes. The home screen shows today's revenue, orders, tips and average ticket, an hourly chart, and your top five sellers. When you close it totals the day for you: completed, rejected, revenue, tips, busiest hour, top seller.

It works alongside whatever you use. We aren't replacing your POS. Pickup orders from your website come to the kitchen tablet. Everything else stays the same.

Any tablet or old phone with a browser works, and a $150 tablet is plenty. Hardware isn't in the $5,000. Nothing to install.

Both are in the one build, at no extra cost, however many you run. The site carries each address and its hours. Put the number of locations in the "Anything you want us to know" box on the form and we will set them up with you.

Yes, it's a switch in Settings. Guests pick an area, a date and time, a party size, and get a booking reference. You set the weekly schedule and blocked dates, and we set the capacity per area with you during onboarding.

Massage studios, barbershops, salons, and any small multi-staff business that books people against a calendar. Not for clinics that bill insurance: no clinical notes, no insurance receipts, no digital intake in this build.

Five steps: choose a person or Any Available, choose a service, choose a date and time on a 30-minute grid, enter name and email, confirm. Then an 8-character booking reference. No account, no app.

Not yet. Anyone working that day can be booked for any active service, and the price lives on the service rather than on the person, so two rates means two services on your menu.

See today, this week and total confirmed bookings, complete or cancel any open booking, add staff and set their week, block a vacation, add or edit services with price and duration, set business hours and closed dates, set how far ahead clients can book and the minimum notice, and pause all online booking with one button. What you can't do yet: key a booking straight into the board or move one to another time. A phone booking goes in through your own booking page, for tomorrow onward.

Confirmation emails ship at handoff, from your own sending account. Card payments and deposits go through your own processor (the one you already use, or one we help you open) and we wire it at handoff. Reminders by email or text, memberships, gift certificates, a waitlist, and tying a service to one staff member are not in this build.

Not from a link. You cancel from the board in one tap and the slot is free again. Rescheduling is a cancel and a new booking. If a client-facing cancel link is the deal, say so now.

No. Add staff in the admin and set their week. There's no per-staff fee and no per-seat charge. The $5,000 was the whole bill.

Run it on the calculator with what you pay a month, all-in. $150 a month is $5,400 over three years and $9,000 over five. At $138 a month or less with a three-year horizon, the subscription is cheaper and we'll say so. At $150 a month, owning has cost less by month 34, and your client list is yours from day one.

You fill in the form. We get in touch within 1 business day, collect your menu, logo, photos and hours, and build your demo at a password-gated address. You place a test order. Then you decide.

5 business days after we have everything on the list: your menu with prices and options, your logo, photos, your hours, your phone number, and how you want to hear that an order came in. For a booking build: your staff list and their weeks, your services with prices and durations, your hours and your logo. The clock starts when the last of those lands, not when you send the form.

Because it's a real system on our infrastructure, and it's either yours or it's gone. The date is written on your offer sheet. At launch the real system is on your accounts and the demo is retired.

Of course. Print the calculator sheet with your numbers and put it next to your last delivery-app statement. When you're ready to stop paying commission on pickup orders, call us.

Zavi Digital Inc., contact@zavidigital.com.